Digital technologies play a growing role in efforts to facilitate a peaceful settlement of armed conflict. Conflict parties and conflict stakeholders increasingly use digital technologies, and especially social media, to further their agendas and interests. Approaches to peace mediation need to respond to this trend. This online resource provides learning material for mediators and mediation support actors that wish to harness the opportunities of digital technologies for enhancing inclusion in peace processes.
Digital inclusion can serve various strategic purposes. The four illustrative scenarios below present a range of use cases for digital inclusion, across different phases of the peace process. Each use case displays tags that specify the strategic purpose, and the functions and outputs of technology that help to achieve this specific purpose. The uses cases also highlight the most important risks and possible unintended consequences.